Terms of Service

1. Introduction

Welcome to RobotizeLab.

These Terms of Service ("Terms") govern your use of our website and the services we provide.

By accessing our website or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.

In these Terms, "RobotizeLab", "we", "our", or "us" refers to RobotizeLab. "You" or "client" refers to any individual or business using our website or engaging our services.

2. Our Services

RobotizeLab provides business process automation services, which may include:

• Business process assessment and consultation.
• Custom automation development.
• Workflow design and implementation.
• Data processing and reporting automation.
• System integration and application connectivity.
• Automation testing and deployment.
• Ongoing maintenance, monitoring, and support.

The scope, deliverables, timelines, and fees for individual projects will be agreed upon separately in a written proposal, statement of work, or service agreement. See our engagement options or contact us to discuss a project.

3. Website Use

You agree to use our website for lawful purposes only.

You must not:

• Use the website for fraudulent, harmful, or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Introduce malicious software, harmful files, or unauthorized code.
• Interfere with the security, availability, or operation of the website.
• Submit false, misleading, or unauthorized information.

We reserve the right to restrict access where we reasonably believe these Terms have been violated.

4. Free Assessments and Demonstrations

RobotizeLab may offer a free assessment, consultations, a free demonstration, or limited automation services.

These offers are subject to the following conditions:

• Free assessments provide preliminary guidance and do not guarantee specific results.
• Free demonstrations may have limitations on scope, functionality, and complexity.
• Any additional development, integrations, or production deployment may require a separate agreement and fee.
• Third-party software, hosting, licensing, and subscription costs are not included unless explicitly stated.
• Any applicable limitations will be communicated before work begins.

Information you submit through the assessment is handled as described in our Privacy Policy.

5. Project Scope, Fees, and Payment

The scope of each paid project will be agreed upon before work begins.

Project agreements may specify:

• Deliverables and functionality.
• Project milestones and estimated timelines.
• Fees and payment schedules.
• Client responsibilities and required access.
• Testing and acceptance arrangements.
• Support and maintenance arrangements.

Additional requests or changes outside the agreed scope may require additional fees and revised timelines. We will communicate proposed changes and obtain approval before undertaking additional chargeable work.

Payment terms will be specified in the applicable project agreement or invoice.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate project information and requirements.
• Providing timely feedback, approvals, and decisions.
• Arranging authorized access to relevant systems and applications.
• Ensuring they have the necessary rights to provide files, data, and system access.
• Maintaining appropriate backups of their business data and systems.
• Obtaining any necessary internal approvals and permissions.
• Reviewing and approving automation outputs where required.

Delays in providing information, access, or approvals may affect project timelines.

7. Deliverables and Intellectual Property

Ownership of project deliverables, custom-developed source code, documentation, and other intellectual property will be governed by the applicable project agreement.

Unless otherwise agreed in writing:

• The client owns custom deliverables created specifically for their project after full payment.
• RobotizeLab retains ownership of its pre-existing tools, templates, libraries, frameworks, reusable components, and general development methods.
• The client receives the necessary rights to use and maintain incorporated RobotizeLab technology as part of the delivered solution.
• Third-party software, plugins, platforms, and open-source components remain subject to their respective licensing terms.

Further details are in our project ownership page and will be specified in the project agreement.

8. Software Licenses and Third-Party Services

Some automation solutions may require third-party software, APIs, hosting, plugins, or subscription services.

These services are subject to their respective providers' terms and licensing conditions.

Where practical, required licenses and subscriptions will be held directly by the client. Any additional software costs, subscription fees, or third-party services will be discussed and approved before implementation.

RobotizeLab is not responsible for changes, interruptions, pricing adjustments, or service availability caused by independent third-party providers.

9. Data Protection and Confidentiality

We take reasonable steps to protect information shared with us during business engagements.

Both parties agree to handle confidential business information responsibly and use it only for the agreed purposes.

Clients should not submit sensitive personal, patient, financial, or regulated information through general website forms.

Where projects involve confidential, personal, or regulated information, appropriate data protection arrangements and contractual terms may be required before work begins.

Our handling of website visitors' personal information is explained in our Privacy Policy. See also how we approach your business data.

10. Automation Performance and Limitations

Automation solutions are developed based on agreed business requirements, system capabilities, and available information.

While we aim to provide reliable and practical solutions:

• Automation performance may depend on third-party systems and services.
• Changes to applications, APIs, websites, or software may affect existing workflows.
• Incorrect, incomplete, or unexpected input data may affect results.
• Some processes may require human review, approval, or intervention.
• No automation solution can guarantee that errors or interruptions will never occur.

We will agree on appropriate testing, monitoring, and error-handling arrangements for each project.

11. Support and Maintenance

Ongoing support, maintenance, monitoring, and improvements may be provided under a separate agreement.

The applicable agreement will describe support availability, response expectations, responsibilities, and fees. See our support expectations.

Unless otherwise agreed, ongoing support is not automatically included after project delivery.

12. Project Changes, Cancellation, and Termination

Project cancellation and termination arrangements will be specified in the applicable project agreement.

Where a project is cancelled or terminated, the parties will address outstanding payments, completed work, agreed deliverables, access removal, and any necessary handover arrangements.

Either party may terminate an engagement in accordance with the applicable agreement.

13. Limitation of Liability

To the extent permitted by applicable law, RobotizeLab will not be responsible for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, or data.

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

Any additional liability limitations, exclusions, and financial caps will be specified in the applicable project agreement.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims arising from your unlawful use of our website, unauthorized use of third-party systems or information, or violation of these Terms.

Any additional indemnification obligations relating to a specific project will be addressed in the applicable project agreement.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, or legal requirements.

Updated Terms will be published on this page with a revised date.

Your continued use of our website after updates are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Changes to existing project agreements will require agreement as specified in those agreements.

16. Governing Law

These Terms will be governed by the laws of the State of South Dakota, United States, without regard to its conflict-of-law principles.

Any disputes arising from these Terms will be handled in the courts of Sioux Falls, South Dakota, subject to applicable law and any separate dispute resolution agreement.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

Related: Privacy Policy · Cookie Policy · Book a consultation