Privacy Policy

1. Introduction

RobotizeLab ("we", "our", or "us") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, submit a contact form, request a free demo, complete our free assessment, or otherwise communicate with us through our website.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

2. Information We Collect

We may collect the following categories of information when you interact with our website.

Contact information

• Full name
• Work email address
• Phone number, if provided
• Company or organization name

Information you voluntarily provide

• Messages and inquiries submitted through contact forms
• Details about business processes you would like to automate
• Free assessment answers, scores, and results
• Information provided when requesting a demo or proposal
• Files and documents attached to website forms

Technical information

Depending on the website services and technologies enabled, certain technical information may be collected automatically. This may include:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and general website activity
• Website access dates and times
• Security and diagnostic information

For information about cookies and similar tracking technologies, please refer to our Cookie Policy.

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Responding to inquiries and contact requests.
• Evaluating automation opportunities through our free assessment.
• Understanding your business processes and requirements.
• Reviewing submitted documents and information.
• Preparing demonstrations, proposals, and service estimates.
• Communicating about requested services and projects.
• Improving our website, services, and customer experience.
• Maintaining business and communication records.
• Protecting our website and business operations.
• Meeting applicable legal and regulatory obligations.
• Sending marketing communications where you have provided the required consent or another legally permitted basis applies.

We do not use assessment answers or uploaded documents for unrelated marketing purposes without an appropriate legal basis.

4. Marketing Communications

We may send information about our services, automation solutions, company updates, and relevant business offerings where permitted by applicable law.

You can unsubscribe from marketing communications at any time by:

• Using the unsubscribe link included in marketing emails.
• Contacting us directly using the email address provided in this policy.

Unsubscribing from marketing emails will not prevent us from sending necessary service-related communications, such as responses to your inquiries or project-related messages.

5. File Attachments and Submitted Documents

Our website may allow you to attach files when submitting a contact or free demo request.

Currently, submitted attachments are sent to our business email for review and evaluation.

These files may include:

• PDF documents
• Word documents
• Excel spreadsheets
• PowerPoint presentations
• CSV and text files
• Images and other supported formats

We use submitted files to understand your requirements, evaluate automation opportunities, and respond to your requests.

Access to submitted attachments is restricted to authorized personnel who need the information for these purposes.

Files are retained only as long as reasonably necessary, subject to applicable legal and business recordkeeping requirements and the retention practices of our email provider.

Please do not upload real patient information, sensitive personal information, financial account details, passwords, credentials, or other regulated or confidential information through our website.

If you need to share sensitive business information for a project, we will discuss an appropriate and secure method of transfer separately.

6. Free Assessment Information

When you complete our free automation assessment, we may collect your answers, assessment scores, process details, and related information.

We use this information to:

• Evaluate the suitability of your process for automation.
• Estimate potential time savings and business benefits.
• Provide assessment results and recommendations.
• Respond to requests for further information or a demonstration.
• Improve our assessment and services.

Assessment information is handled in accordance with this Privacy Policy and is not automatically used for unrelated marketing purposes.

7. Sharing and Third-Party Service Providers

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our website and business, including providers involved in:

• Website hosting and infrastructure.
• Business email and communications.
• Contact form processing.
• File transmission and storage.
• Website security and maintenance.
• Analytics and website performance, where enabled.
• Other services necessary to respond to requests or deliver our services.

These providers may process information on our behalf to provide their services. We take reasonable steps to ensure that information shared with service providers is limited to what is necessary for their intended purposes.

We may also disclose information:

• When required by applicable law or legal process.
• To protect our legal rights and interests.
• To investigate potential fraud, security issues, or misuse of our services.
• In connection with a business transfer, merger, or acquisition, subject to applicable legal requirements.

8. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries and provide requested services.
• Evaluate automation opportunities.
• Maintain business and communication records.
• Fulfill contractual and legal obligations.
• Resolve disputes and enforce agreements.

Contact form submissions and assessment information may be retained for reasonable business follow-up and recordkeeping purposes.

Attachments received through business email are subject to our internal retention practices and the retention policies of our email provider.

Our website hosting, email, and other service providers may process or store information as part of providing their services. Specific hosting providers, storage locations, and retention arrangements will depend on the services selected and implemented by RobotizeLab.

When information is no longer reasonably required, we will take appropriate steps to delete or securely dispose of it, subject to applicable legal obligations.

9. Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and loss. These measures may include:

• Restricting access to authorized personnel.
• Using appropriate account access controls.
• Protecting business email and systems.
• Applying reasonable website security practices.
• Working with service providers that maintain appropriate security safeguards.
• Limiting the information collected to what is reasonably necessary.

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

If we become aware of a security incident affecting personal information, we will take appropriate steps to investigate, respond, and provide notifications where required by applicable law.

10. Artificial Intelligence and Automated Processing

RobotizeLab provides business automation services that may involve artificial intelligence, workflow automation, scripts, APIs, and third-party software.

Information submitted through our website is primarily used to review inquiries and assess potential business automation opportunities.

Depending on the services and technologies implemented, external AI platforms or other third-party services may be used to process certain information. Where external AI services are used to process personal or customer information, we will consider the purposes, information involved, provider arrangements, and applicable data protection requirements.

Where appropriate, we will explain relevant data-processing arrangements before implementation.

We do not make a blanket guarantee that information will never be processed by external AI, cloud, or third-party services.

11. International Data Transfers

Our website and business service providers may process or store information in locations outside your state or country of residence.

Where information is transferred internationally, we will take appropriate steps to address applicable data protection requirements and safeguards. The specific locations will depend on the hosting, email, and other service providers selected for our business operations.

12. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request a copy of certain personal information.
• Withdraw consent where processing is based on consent.
• Opt out of certain types of personal information processing where applicable.
• Request information about how your personal information is collected, used, or shared.

To exercise an applicable privacy right, contact us using the details in the Contact Us section. We may need to verify your identity before processing certain requests, and we will respond in accordance with applicable legal requirements.

13. Children's Privacy

Our website and services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 13 through our website. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

14. Third-Party Websites

Our website may contain links to external websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

When you visit an external website, its own privacy policy and terms will apply. We encourage you to review the privacy practices of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, technologies, or applicable legal requirements.

Any changes will be published on this page with an updated revision date. We encourage visitors to review this policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise your applicable privacy rights, please contact us.

We will make reasonable efforts to respond to privacy-related inquiries within the time required by applicable law.